United States Cold Storage (USCS) — 3PL refrigerated logistics operator. 38 distribution centers across 12 US states. 1,600+ employees. USCS needed measurable performance visibility across its warehouse workforce. Labor costs were inconsistent across facilities with no standardized productivity model in place. Divergence implemented an LMS-based Workforce Management Program with engineered labor standards, Management coaching, and a Performance Plus dashboard rollout across facilities.
Divergence alinea
Operational systems and human leadership to drive measurable productivity across distribution, retail, and manufacturing.
Divergence delivers operational engineering across the full supply chain. Each service is built on measurable engineered standards, technology integration, and human performance systems that scale.
- Gestión laboralEstandares laborales, implementación de sistemas de gestión del aprendizaje (LMS) y de gestión de la fuerza laboral (WFM), y modelos de pago por desempeño que reducen costos y aumentan la productividad.
- Diseño de procesos logísticosDiseño de flujos de cumplimiento, optimización de procesos y gestión de inventario diseñados para entornos de distribución de alto volumen.
- Performance PlusVisibilidad en tiempo real del desempeño de la fuerza laboral. Realice un seguimiento del cumplimiento de las normas laborales, identifique las brechas de productividad y brinde a los gerentes los datos para actuar de inmediato.
- Programa MERLINNuestro programa de transformación operativa, MERLIN, combina ingeniería técnica, procesos lean y coaching de rendimiento en un programa estructurado diseñado para generar resultados de liderazgo duraderos.
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países atendidos
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operaciones mejoradas
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millón de horas de trabajo de ingeniería
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millones de dólares ahorrados en operaciones.
Results That Are Measured. Not Estimated.
Cada proyecto genera un resultado documentado. Así es como se ve la ingeniería operativa en la práctica.
- Resultado No. 115% increase in workforce productivity
- Resultado No. 210% reduction in labor cost per unit
- Resultado No. 3Retorno de la inversión logrado en 9 meses.
The Divergence Operational Excellence Framework
Un modelo estructurado de cinco pasos que permite que las operaciones pasen de la evaluación a un rendimiento medible y sostenido.
Operational Insights
Datos, marcos de trabajo y experiencia práctica de los equipos de ingeniería de Divergence.
Built for Your Operation
Divergence optimiza el rendimiento en todos los sectores donde la productividad de la mano de obra es más importante.
Distribution and Warehousing
Engineered labor standards, systems implementation, and leadership coaching for distribution centers where labor cost and throughput define the operation.
Distribution and Warehousing
Engineered labor standards, systems implementation, and leadership coaching for distribution centers where labor cost and throughput define the operation. We measure every direct function on your floor, build standards from real conditions, deploy Performance Plus for real-time visibility, and train your supervisors to manage performance by the numbers. From receiving to shipping, every process is engineered, measured, and coached.
Manufacturing
Industrial engineering applied to production environments where labor cost and output consistency are directly connected.
Manufacturing
Industrial engineering applied to production environments where labor cost and output consistency are directly connected. We develop labor standards, balance production lines, and implement the performance management systems your operation requires — alongside structured leadership coaching programs that equip frontline managers to drive and hold productivity gains on the floor.
Supply Chain and Logistics
Process engineering, workforce performance systems, and operational oversight for fulfillment, transportation, and 3PL operations.
Supply Chain and Logistics
Process engineering, workforce performance systems, and operational oversight for fulfillment, transportation, and 3PL operations. We align your processes, systems, and people to your throughput and cost targets across every node in the chain. Whether you run your own facilities or manage third-party providers, Divergence builds the standards and coaching frameworks that create accountability where you need it most.
Retail Operations
In-store workforce standards and performance management for retail and grocery operations where throughput, shrink, and service levels move together.
Retail Operations
In-store workforce standards and performance management for retail and grocery operations where throughput, shrink, and service levels move together. We design and implement the labor standards, store operations frameworks, and management systems that make productivity measurable — and develop the coaching programs that give store leadership the tools to manage performance consistently across every shift and location.
Ready to Engineer Your Operation?
Request an Operational Productivity Assessment. We will identify the gaps, model the opportunity, and give you a clear path to measurable improvement.