Rafael Silva founded Divergence to solve a problem he saw across every operation he entered: companies were investing in systems and technology but underinvesting in the people and leadership capability needed to make those systems work.

With more than 30 years of experience in operational engineering, labor management, and organizational performance, Rafael has led workforce management programs across the United States, Latin America, and Asia. His work spans distribution, manufacturing, retail, and 3PL operations, from mid-size single-site companies to multi-facility enterprises with thousands of employees.

Rafael designed the MERLIN coaching framework, built the Performance Plus labor management platform, and developed the Leader Walks and Floor Coaching programs that connect technical standards to daily supervisory practice. His approach is grounded in one conviction: engineered standards tell you where you are, but trained leaders are what move you forward.

Before founding Divergence, Rafael held senior operational roles where he built and deployed labor management programs at scale. He has personally directed time and motion studies, LMS implementations, and supervisory coaching programs in over 50 facilities across 5 countries.

Rafael holds a degree in Industrial Engineering. He is based in Naperville, Illinois and leads all client engagements directly.