Even though it may sound like a cliché, the fact is that employees really do hold the key to the success of any high performance operation. Warehouse and distribution center
United States Cold Storage (USCS) – 3PL refrigerated logistics operator. 38 distribution centers across 12 US states. 1,600+ employees. USCS needed measurable performance visibility across its warehouse workforce. Labor costs were inconsistent across facilities, with no standardized productivity model in place. Divergence implemented an LMS-based Workforce Management Program with engineered labor standards, Management coaching, and a Performance Plus dashboard rollout across facilities.





